[Resolved]  Samsung India — complaint number- -[protected]- replacement of ac.& [protected]- complaint refund

Address:bajaj electronics Panjaguttsa, Hyderabad, Telangana

This is to inform you that I have Purchased AC from Bajaj Electronics.(15 MARCH 2019) product MODEL AR18RV3HETYNNA

I had raised for cooling complaint on 26th MARCH 2019.

Till Now more then 10 Technicians have come for Servicing for the AC.

It looks like I have purchased a second Hand AC with full Price.

Technician comes and goes but still the issue was not resolved,

One Techinicain says cooling issue, other says Gas issue.

FYI- Technicains from SAMSUNG

Technician – Asif- [protected]

Technician- Who again visited – Ahmed number- [protected]

[protected]( Another Technician)

.One says Gas issue But gas was perfectly okay. But Cooling was not coming.

Are the Samsung Technician not aware of the AC Product.

Post which another technician came and finally he said there is a problem with the AC and will arrange for replacement and pls find the attachment of AC COOLING TEST

You guys are fooling with customers,

We have trying to follow up with Customer contact Centre. Spoken with Arun/Lucky but in vain no results.

I had called up CCC-kept in call waiting for half an hour/.

Customer Contact Centre- Arun /Lucky Tells will arrange call back,

When asked to them to connect to their manager they say they are busy on another call-For Half an hour they are busy. What kimd of service is this.

Nobody has contacted from Samsung CCC Since last Friday.

I want to cancel the AC and refund the amount at any cost.
SAMSUNG IS CHEATING PEOPLE .THEIR CUSTOMER CONTACT CENTRE IS WORST..
I WANT THE AC AMOUNT REFUNDED AT ANY COST
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Jul 22, 2019
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jun 14, 2019
Samsung India Customer Care's response
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Verified Support
Jun 14, 2019
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

Hi team
I have informed you that my phone display damage.please support us and repair my phone thanks.

Regards
Ranjit Kumar Singh
Singharu's reply, Jun 5, 2019
Hi team
please update on this device for urgent.
My work hamper thanks

Regards
Ranjit Kumar Singh
Its been 10 days since i complaint about the temperature fixed on 24 degree and not decreasing to the temperature it should be. 2 times the engineer had came to fill gas even after the filling of gas, the temperature is still fixed on 24 degree

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