[Resolved] Samsung India — complaint number- -[protected]- replacement of ac.& [protected]- complaint refund | |||
This is to inform you that I have Purchased AC from Bajaj Electronics.(15 MARCH 2019) product MODEL AR18RV3HETYNNA I had raised for cooling complaint on 26th MARCH 2019. Till Now more then 10 Technicians have come for Servicing for the AC. It looks like I have purchased a second Hand AC with full Price. Technician comes and goes but still the issue was not resolved, One Techinicain says cooling issue, other says Gas issue. FYI- Technicains from SAMSUNG Technician – Asif- [protected] Technician- Who again visited – Ahmed number- [protected] [protected]( Another Technician) .One says Gas issue But gas was perfectly okay. But Cooling was not coming. Are the Samsung Technician not aware of the AC Product. Post which another technician came and finally he said there is a problem with the AC and will arrange for replacement and pls find the attachment of AC COOLING TEST You guys are fooling with customers, We have trying to follow up with Customer contact Centre. Spoken with Arun/Lucky but in vain no results. I had called up CCC-kept in call waiting for half an hour/. Customer Contact Centre- Arun /Lucky Tells will arrange call back, When asked to them to connect to their manager they say they are busy on another call-For Half an hour they are busy. What kimd of service is this. Nobody has contacted from Samsung CCC Since last Friday. I want to cancel the AC and refund the amount at any cost. SAMSUNG IS CHEATING PEOPLE .THEIR CUSTOMER CONTACT CENTRE IS WORST.. I WANT THE AC AMOUNT REFUNDED AT ANY COST Was this information helpful? | |||
Jul 22, 2019 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jun 14, 2019 Samsung India Customer Care's response Dear Sir/Madam, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Best Regards Samsung India Electronics Pvt Ltd Verified Support Jun 14, 2019 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||
2 Comments | |||
Comments
Its been 10 days since i complaint about the temperature fixed on 24 degree and not decreasing to the temperature it should be. 2 times the engineer had came to fill gas even after the filling of gas, the temperature is still fixed on 24 degree
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I have informed you that my phone display damage.please support us and repair my phone thanks.
Regards
Ranjit Kumar Singh
please update on this device for urgent.
My work hamper thanks
Regards
Ranjit Kumar Singh