[Resolved]  Samsung India — complaint on service request without any action

Address:Kanpur, Uttar Pradesh, 208010

Dear manager,
Services,

I would like to bring to your kind notice that after multiple requests made for the service of my two split 1.5 ton acs in kanpur up, there has been no action by the regional service center. I lodged a service request with the number [protected] on 13th may for which the service centre very kindly forwarded the request to kanpur service centre. Ever since then there has been no call/message by the kanpur service center. I made the request once again on the toll free service number, who very kindly forwarded once again the request to the kanpur centre with reference to the previous call. Again till date there has been no call from the concerned service personnel.
I as a customer request you to take necessary action against the concerned service centre and kindly resolve the service issue.

Regards,

Dr. Azhar jamil,
H. No. 12-a (3), gaushala,
Jajmou,
Kanpur
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Aug 4, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jun 20, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
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