[Resolved] Samsung India — complaint regarding new samsung refrigerator

 
1 Review
New Delhi, New Delhi District, Delhi, India
 Kulbhushan Chopra on Dec 3, 2018
Hi, i am really pissed off with samsung..
I have complained many times and since many months.
My complaint no. Is [protected]. My contact no. [protected]. The executive visited our place and he told that there is problem of gas in the fridge and a part has to be changed. They asked me to pay rs. 913 for this.. I agreed to pay it.. Then also the fridge did not work properly. There was very less cooling.
Again i complained in the month of sept, senior engineer from head office visited mr. Akhilesh ([protected]) he confirmed that the pcb of the fridge is not matching with the freezer.in fridge there is new pcb and in freezer there is old pcb. This a manufacturing defect. And he also told that this is just an almirah. That is why there is very less cooling in fridge section and extreme cooling in freezer section.
He told us to wait for some time.. After few days i called mr akhilesh.. And he gave me no. Of mr. Asif supervisor ([protected]). Mr asif is telling me since 2 months that give us some time.. We will help.. But now after 2 months he said nothing can be done. He further gave me his senior mr. Sunil kumar no. ([protected]) then also there is no response.

In between i have also emailed many times.. Even i emailed to samsung's ceo office... Firstly they replied to my email then they also stopped replying.. This is the way samsung deals with its customer.

I am such a old customer of samsung and this is the way samsung deals with their old customers... They are harrassing us.
Strict action should be taken against them.
Complaint marked as Resolved Jan 11, 2019

Complaint Status


[Dec 03, 2018] Samsung India customer support has been notified about the posted complaint.
Verified Support
Samsung India Customer Care's response, Dec 03, 2018
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Complaint comments  Add a Comment     Updated: Share0Tweet0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    45%
    Complaints
    12730
    Pending
    787
    Resolved
    5563
    phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    location
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    Samsung India - complaint regarding new samsung refrigerator