[Resolved]  Samsung India — complaint regarding s8 plus

Address:

110095

I aditya kumar is currently using samsung s8 plus the premium model of your company. Few days back i mailed you regarding quality of your product and the service provided by your employees. My handset is in warranty and the battery has 1 year warranty according to your policies. My phone battery has swollen due to which the back panel is damaged. My display screen is perfect which justifies that the back panel is damaged because of the battery. Earlier it was having little cracks on it but when i submitted my phone in your service center in noida, u. P for the estimate letter they damaged it even more badly. Now your company is specifying that my phone's battery is out of warranty due to the damage. And i have to get the battery and the back panel changed by paying charges. Is it my fault that you poor quality products? Is it mt fault that the back has been broken because of your batteey quality? Why will i pay for the battery when its in warranty and why will i pay foe the back panel even when ita your company fault. Sir this not the quality and service of the company and products worh rs 70000. I have not paid such a huge amount for your such poor services. Your company is not earning only we are also working and we also have our work ethics. And i am surely going to take legal actions against this and i will also forward this mail to your head office and to the court because i will not accept such kind of service and quality of products of such huge amount. If your 70000 products get damaged in 6 months only and i have to pay more for them even in warranty then i dont thibk your products are worth buying. Its better to prefer other companies only who dont make fool of their customers.
And i am also attaching the related documents and pictures for the proof