[Resolved]  Samsung India — cooling problem in refrigerator

Address:

Kaithal, Haryana, 136034

To

The
Samsung industries

Dear sir / madam,

I regret to state that that i am very disappointed by my recent purchase of a samsung refrigerator and it is getting frustrating to get the problem resolved with the company.

I purchased a samsung 670l double door refrigerator from sahil electronics in humayun pur, new delhi vide invoice no. 276537/2017-18/642 dated april 20, 2017. It was delivered and then installed at my residence in #138 r-3 huda colony cheeka, distt. Kaithal, haryana on april 30, 2017. Right from the beginning, the display screen on the door that shows inside temperature, did not work. Also, the refrigeration was low too. On our complain, the company’s engineer visited and fixed the display but did not do anything about refrigeration.

As the cooling in the refrigerator was low, i complained again. The engineer who visited could not find any fault with the machine. The hot weather and having to drink warm water from my brand new refrigerator compelled me to call for help again. The guy who visited this time found a problem with some sensor that they replaced after a week. Even this did not improve the refrigeration. The fruits, vegetables and other groceries continue to spoil due to lack of cooling.

To add to the confusion, the different service engineers that come to try solve that problem have different diagnoses. One said that the machine is fine and we are paranoid!! Another told us that double door refrigerators always give trouble and buying is the same is not a smart choice. The last person who visited said that they will have to take the refrigerator back to the company to rectify the problem.

In the end, i would like to state that i want this ordeal to end. The company has a policy that they would replace the refrigerator with a new one if they can not find a timely solution and if problem is detected in the first month. I have been calling the helpline since may 2, 2017 and can provide you a detailed list of the reference numbers of my complains. I humbly request you to replace my refrigerator with a brand new one.

I am attaching a copy of my invoice.

Hope to hearing back from you soon with a positive reply.

Regards,

Karan bindlish.
#138 r-3 huda colony
Cheeka (Kaithal)
136034
[protected]