[Resolved] Samsung India — cooling problem in refrigerator

RajatN

from Kanpur, Uttar Pradesh

Address:

Lucknow, Uttar Pradesh, 226020

I had raised a Complaint for cooling complaint in Samsung India — complaint no [protected] which was resolved after several follow-up and now the same problem has arisen.Mr.mayank from partner Samsung service team had assure me that it will not going to re occur with in short span of time but I am facing the same issue again.i had paid the service charges at their applicable rates.Now I am not satisfied with the engineer and service quality .I want the replacement as the service team are not correcting the issue.

Waiting for the reply or I may use legal opinion in this regard.

Thanks,
Rajat

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Jan 14, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd