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[Resolved]  Samsung India — damaged a/c


I bought an ac 9th march and i ordered installation from samsung only.
The engineer came to install the a/c has damaged so many stuff mentioned below:
1:- he scratched my wooden flooring.
2:- he mounted the outdoor unit on my wall and that fell from the wall and my wall and the outdoor unit might have been damaged.
3:- the engineer after the completion asked me the price for a/c-gas filling and then i asked the seller person (Samsung show room) who sold the a/c to me that why would i need to pay for gas filling and then he said you should not and then he did conference call to samsung sales head, engineer and me and that time enigeer told that he filled some (R-2) gas and sales head asked why did you fill r-2 it is not for that and then he told he has found a dented or broken part from where gas leaking and then sales head asked that how can this be possible that new ac has dented part but engineer said it is and he left

Today i got a call from another samsung person ankit (Ph no [protected]) he clearly told me that he will not do anything if ac is working.
I am saying that a/c might be working right now but why gas filling was required in new ac and why that part is damaged.
Are you guys are selling a faulty product when i am buying the top model of a product.

I want my a/c to be replaced or extended warranty for my a/c at least for 3 years.

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Apr 26, 2018
Complaint marked as Resolved 

Complaint Status

[Mar 24, 2018] Samsung India customer support has been notified about the posted complaint.
Verified Support
Samsung India Customer Care's response Mar 26, 2018 Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
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