[Resolved] Samsung India — damaged mobile sold to me
Secunderabad, Andhra Pradesh, India
CrCrassy Rajesh on Oct 8, 2018
Sir my name is Rajesh with mobile no [protected] on Saturday 6 October @7 pm I brought a mobile near rtc x roads in happy mobile store as they had shown me the product when I came back to home I had seen that the earphones are damaged and the for 5 hrs of charging only 50 % had been charged as the store people said that if any problem then contact the service centre as I went to service centre on Mon at 10 am they had replaced the earphones and regarding about the charging they charged the mobile for 30 min but only 6 % had charged for 30 min then they said that this model will take 10 hrs for charging and I got a doubt and made a call to the customer care and then the service people changed the word from model taking long charging to the word that they will monitor the mobile and check and after 1 hr they brought me the mobile now the charging is ok but the power became so much loosen as seems like a second hand mobile and immediately I asked for that they said that the power will b the same that we can't change the mobile or repair it,
SIR THIS IS THE 40 TH HOUR THAT I BROUGT THE MOBILE SINCE AND I HAD EXPERIENCED THE HEADPHONE PROBLEM, CHARGING PROBLEM AND THE MOBILE POWER BUTTON PROBLEM WITH OUT USING THE MOBILE IT BECAME SECOND HAND IN THE SERVICE CENTER PEOPLE HAND AND I ASKED FOR REPLACE BUT NO ONE IS GOING TO REPLACE AND SAYING THAT THERE IS NO PROBLEM IN THE MOBILE INFACT AS IAM SHOWING THE PROBLEM AND THEY CHANGED THE SOFTWARE
I WANT TO REPLACE MOBILE WITH NEW ONE I DONT WANT DEFECTIVE PIECE
Complaint marked as Resolved Dec 24, 2018
[Oct 09, 2018] Samsung India customer support has been notified about the posted complaint.
Verified SupportSamsung India Customer Care's response, Nov 19, 2018
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
Thanking and assuring you our best services always.
Samsung India Electronics Pvt Ltd
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