[Resolved] Samsung India — defect in new mobile c9 pro

Adesh Misra

from Moradabad, Uttar Pradesh

Address:

Moradabad, Uttar Pradesh, 244001

I have purchased samsung c9 pro on 24 sep.in moradabad (U. P.) but it is creating problem since starting as the voice from other side is not clear some time and becomes low during the time.
I have visited the customer care center here in moradabad 2 times.
They have formatted the set and updated the software but problem is still there.
We are very upset to see the company's response and negligence.
Need your support to resolve the issue and please instruct them to return back the mobile set as per company's policy and don't create problems for me.

Thanks,
Anjali
[protected]

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Nov 6, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd