[Resolved] Samsung India — defective piece

[email protected]

from Murwara, Madhya Pradesh

Address:

Gwalior, Madhya Pradesh, 474001

I purchased a refrigerator from samsung in may 2014 and in year of purchase it got defective and samsung had replaced part, but now same problem has been occured and also the pcb is working as per samsung technician but the refrigerator is not working and now they are charging very high amount for repair and it seems to be a manufacturing defect and i want replacement of part.

Was this information helpful?

No (0)

Yes (0)

Dec 27, 2018

Complaint marked as Resolved

No resolution or response till now.

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2018

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Oct 17, 2018

Updated by [email protected] Chirag
Mob. [protected]
Email- [protected]@gmail.com

Oct 20, 2018

Updated by [email protected] No communication by samsung till now!!
Making customers fool.

Verified Support

Dec 28, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd