[Resolved]  Samsung India — Defective product and poor service

Address:Surat, Gujarat, 395007

I want to lodge a complaint against samsung as my refrigerator is not working and from last 12 days i am complaining but my problem is not getting resolve. My food stuffs are getting damage. As per diagnosis technician told me that compressor is defective besides this service center is not responding. i have purchased referigerator 2 yrs back compressor is still in warranty and from last 1 year i am continuously facing problems and when i ask in samsung customer care to communicate me with higher authority they don't use to forward their call. I am very much frustrated from such poor service provided to me plz help me.
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May 11, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Apr 10, 2017
Samsung India Customer Care's response
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
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