[Resolved]  Samsung India — defective product - galaxy s10e

Address:

D-2 Ganga Sthal Apartments part-1, Dehradun, Uttarakhand, 249201

Complaint no. [protected]

I would like to bring into your notice that this is a serious issue about samsung galaxy s-10 e model no. Sm - 970f/ds. I purchased this set on 10/3/2019 from sri sidhbali mobile rishikesh and paid 56000/- but i cannot expect this kind of inferior quality of too much expensive set. This set is heating too much more then 45 degree temperature but your customer care center says that they informed the company about this fault but company is saying that its normal. When we showed your executive they accepted the too much heating but later on they checked it in wi-fi without sim and then said that this set is ok and will not replace but when we used with sim we felt even it could blast because of this much heating and we can not use this kind of set. How is it possible to use a set only in wifi without sim and applications.

Now i request you to kindly replace this set as it is a genuine problem otherwise will take this matter in consumer court and media. It is matter of company reputation as well and we really do not want you to let down.

Looking forward to hearing from you...
Regards,
Vijendra sharma
[protected]