[Resolved] Samsung India — defective refrigerator and fraudulent activity by samsung | |||
Dear sir, It is with utter dismay, disbelief and shock i am writing this to you against fraudulent activities committed by m/s samsung. Ltd/ i had purchased 463 lts samsung double door refrigerator in august 2013 from m/s kohinoor electronics, vashi. The refrigerator was commissioned by authorised engineer of m/s samsung ltd on 21 nov 15 for which we had paid service and visit charges too. To my great disbelief and dismay, the refrigerator has been a trouble maker from day 1. It is such a third rate product from samsung that it is not even worth junk. We have faced multiple problems multiple times. Every time the mechanic comes and repairs for another problem to start. Most of the times we have lived with the problems as we are fedup of repeated complaints. However, some days back the fridge stopped working. The mechanic who came said gas charging is required. It is very surprising that a 03 yr old refrigerator would require gas charging. Nevertheless we went ahead and got the gas charged. However, after charging the gas again the fridge started to malfunction. On calling the mechanic again, he said that this is a defective piece and this problem can never be resolved. I tried requesting the company for permanent repairs/replacement of the defective refrigerator as it has been malfunctioning from day it was installed. Once my mother fell due to constant water leakage from behind the refrigerator. It was sheer luck that she didn't break her bones and face any serious injury. However, they are refusing to listen. They are taking a poor consumer for a ride. The constant failures have got my family in tremendous pressure, mental agony and great deal of discomfort. We cant buy a nrw refrigerator as it is very expensive and this one is malfunctioning. The samsung engineer has himself said that this is a defective piece and it needs immediate replacement, however, company is not listening to poor consumer like us. The company has agreed that it is a defective product still they are not ready to do anything. I have spent more than rs 6000 in last 03 yrs trying to rectify the defects however now the company is offering me rs 7155 as they can't repair a refrigerator which is 03 yrs old. A similr new product will cost me rs 60, 000. I asked them to repair the refrigerator however they are refusing to do so. Request for your immediate support here. Please help us. Warm regards Rahul bhatia [protected] Was this information helpful? | |||
Dec 10, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Nov 05, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
1 Comment | |||
Comments
61%
Complaints
18886
Pending
0
Resolved
11172
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd.