[Resolved] Samsung India — delay in repair

aryanstar99

from Mumbai, Maharashtra

Address:

Purnia, Bihar, 854301

I bought a samsung galaxy on nxt mobile from flipkart on 14 october 2017 in diwali offer. According to the offer i got free one time screen repair after paying rs.990 just as service charge. But when i went to samsung care, they are saying that it will take 15 days to repair, which is just frustrating cause i don't have such long time. I m fully frustrated with samsung service now. Plz help me to get it repair today...
Name-karan verma
Contact-[protected]
E-mail - karanmzms.[protected]@gmail.com
Imei no.-357956/08/107699/6

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Apr 24, 2018

Complaint marked as Resolved

Product was repaired

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Oct 26, 2017

Updated by aryanstar99 I received a call from samsung and they said me to visit samsung care on 30 october. It's really frustrating that they are taking such long to resolve a small issue. plz atleast confirm my repair on 30 october or provide me a new handset..
Thanks.

Verified Support

Apr 25, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd