Samsung India — delivery of faulty handset

Address:	Kolkata, West Bengal, 700091
Website:	Samsung Mobile (India)

This letter is in regards to a handset, samsung galaxy s7, which has been given for repairing of the front screen under “never mind offer” scheme on 11th aug, 2018 at your b2x service centre, chinar park, kolkata. While taking the charge of the phone the concern persons, ms. Moupriya dey and mr. Dol gobinda das (Not sure of the name) informs me that due to a small scratch in the camera protection glass at the back side of the handset they won’t be able to do the water resistant test. They have also provided a mail mentioning the above issue and i have acknowledged the same in the reply mail. But then after 2 hours when i went there to collect my phone, they tried to deliver the phone with broken back glass, while the camera protection glass was intact and same condition as i handed them. When questioned about the same they have given lame excuses and asked me to take the delivery and also informed me that they will not repair the front screen also and to my surprise they even threatened me that i need to shell out a hefty amount of rs. 4729/- to cover their mess and when i denied they arrogantly told me that no one not even samsung has any power while i denied taking the handset in that condition they behaved in a rude manner and arrogance. Even after many polite requests they couldn’t provide me the proper reason of the breakage and when i told them about my intention to complain against them for the improper handling and rude behavior they furiously said “do whatever you feel like, we’ll also see what you can do.”
I am a regular customer of samsung products but never thought of getting such outcome from the company (Staffs). I haven’t taken the delivery yet and hope to get a proper clarification for the same. Please look into the matter at the earliest and sort the matter.