[Resolved] Samsung India — denying purchase of battery of samsung galaxy note edge (sm - n915g) at service center

anoorva

from Delhi, Delhi

Address:

Bangalore, Karnataka

I ordered a battery of samsung galaxy note edge (Sm - n915g) at bangalore 's indira nagar, cmh road service center last friday 3rd may. They are not giving battery without producing phone in front of them.

Its not a in-built battery (Can be replaced by anyone) and i purchased the same, around 2yrs ago from the same place without producing phone in front of them as phone is in use at different town and can't be make available.

Samsung phones have known battery drip issues. Its a ~50k phone. How can they refuse to provide accessories to their customers.

If they can't do this i want to return the phone itself and want the full money back.

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Jun 12, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 11, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd