[Resolved]  Samsung India — digital inverter split ac

I bought a samsung digital inverter split ac (Model ar18hv5nbwk) in dec 2014 for rs 42, 950.00. Due to multiple defects between sep 2018 to jun 2019, rs 18, 941.00 (44% of cost price) was paid to samsung on repairs. Almost all major parts including compressor (Warranty for 10 years) were replaced. Additionally rs 5, 800.00 was also incurred on carriage, fitment and accessories to make the ac operational at site. Ceo of samsung electronics, india was approached for replacing the defective ac. An offer has been made to return the defective ac and collect its depreciated value to settle my grievances. The depreciated value (As per samsung rs 16, 321.00) amounts to 38% of the purchase price of ac. Liability at the consumer end is rs 67, 691.00 (42, 950.00 + 18, 941.00 + 5, 800.00) besides time, effort and harassment endured for buying, fitting & getting the faulty ac rectified. Against this liability samsung’s offer is rs 16, 321.00 and approximately 1580 days (Till jun 2019) of ac usage. It is apparent that the policy of samsung insulates and incentivises itself against faulty products and absolves itself of any liability towards its consumer. Beneath the veneer of a so called multinational company which boasts of “delivering true innovation and convenience to valued consumers” the company engages in undermining their bonafide needs and protecting its financial interests blatantly.