[Resolved]  Samsung India — disappointment with your services

Address:

#797, Mandya, Karnataka, 571438

Dear samsung,

On 13/10/2019 i purchased samsung m30s mobile through amazon and its worked fine until on 20/11/2019.
On 21/11/2019 morning i saw my (M30s) mobile and mobile screen shows fully blank.
Mobile as not a single scratch, dealt and break. Still you touch mobile feel its new box pics.
On 21/10/2019 i connected services center in mysore and also given my mobile (M30s) to services but initial they said its not under warranty and also they suggest to speak with customer call center, after long conversation with customer call canter and also decision making team they given approval for free of cost services on 28/11/2019.
After that i connected services center in mysore to collect my mobile but they telling still they (Service center) didn't get confirmation from samsung persons.

I am total disappointment with services and also i lost trust on samsung brand.

Definitely next time i will not any product samsung and you people are do not know what is customer satisfaction and values.

From past 15 days you people are making fool to me sorry to say this.

For reasons i decided to take legal action against samsung.

Below are details:
Name:vijay kumar s
Product name:samsung mobile m30s.
Job sheet number:[protected].
Services center location:mysore.