[Resolved]  Samsung India — display

Address:

Thiruvananthapuram, Kerala, 695581

Sir, i'm using samsung phones for the last 12 yrs. Recently i bought a samsung j7 pro worth 21000 from a qrs outlet sreekaryam, trivandrum, kerala, on the 8th of oct 2017 night 21:35 hrs for my mom. From the very next day itself she started complaining about its display, that its not clear, that a bluish tint like display is appearing, assuming that being an aged lady she might have changed the settings unknowingly, i asked her to produce the phone before any samsung servicing center. Unfortunately due to certain illness she produced it only on the 20th day of purchase. The engineers over there replied that the issue is regarding an impact damage and it wont be covered under insurance and the cost will come around 5500 rupees. She repeatedly promise me that she took utmost care while handling and it might be that issue which got worsened from the very next day of purchase, and by visual verification not even a single scratch can be seen in the phone or on the tempered glass too. So sir, i request your good self to consider this request and to do the needful through cashless service
//copy of the bill and image of the phone is attached
Thank you