[Resolved] Samsung India — display under warranty but yet not replaced | |||||
I have visited authorised service station of samsung solution provider at vidhyadhar nagar jaipur for display replacement of galaxy a7 due to damage service station got it replaced and delivered the phone. Eight days later the phone screen went black all of a sudden while i was on a call i went back with the request to change the display as it is under warranty for three months but they denied the plea saying it is damage not covered under warranty however there were no damage on screen as mentioned in report also i have already paid 6000 rs for display change. The part should be covered under warranty. Was this information helpful? | |||||
Aug 21, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jul 21, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18886
Pending
0
Resolved
11172
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
Email is [protected]@rediffmail.com
Acknowledgement of service request Bill no is [protected]
The screen display assembly was replaced for rs 5580 on 08.07.2017. All off a sudden the display got blank while talking on a call. The service acknowledgement request mentions No Physical Damage Found An Crack On Screen Internal Damage. How is it possible to crack the inside without any physical damage on outer. The tamper glass is also fully intact . I fail to understand this. The images of Bill dt 08.07.2017 and receipt dt 21.07.2017 is attached. Please resolve at earliest as I am unable to use my phone.