[Resolved]  Samsung India — double door refrigerator

Address:

Haridwar, Uttarakhand, 249405

I purchased one double door refrigrator from sant sales haridwar in 2014 with 10 years warranty. Unfortunately the refrigerator stopped working recently. On our complaint at samsung haridwar, the company mechanic said compressor failed. Since the frig is with 10 years warranty we were supposed to get compressor free of cost but samsung forced us to pay rs7850 as compressor cost nd gas nd services, since our bill had misplaced. We requested samsung to find bill details in their data bank and also we offered to furnish court affidavit declaring that we bought it 4 yesrs back nd now bill is lost. Samsung didn't listen to any of our requests nd we had to pay rs7850. We now fail to understand the warranty of 10 years clause of samsung. Is it a mileading term to customers like us. Why bill couldn't be traced by samsung in their data bank?
Why samsung refused accepting court affidavit on our having lost bill after 4 years. We strongly object to the attitude of samsung on the front of providing services. We feel that our payment should be refunded forthwith as the machine is still under 10 years warranty though bill is just an evidence to our purchase.
Amolak ram khullar
M [protected]
[protected]@yahoo.co.in
Geeta kutir.. Sapt sarovar road
Haridwar 2495405 utterakhand