[Resolved]  Samsung India Electronics Pvt Ltd — POOR SERVICE - SAMSUNG Fridge

Address:

Bangalore, Karnataka

We bought a Samsung fridge [Model-RS21HSTPN1] from Samsung Store, Forum Mall, Bangalore on 15-May 2012. It’s not working since last 1 week. We registered a call # [protected] on 7-Dec. After a lot of follow-up an engineer visisted to check the issue. He was not competent enough to understand the problem. He misguided us by saying that the motherboard and one more part is gone. He also misguided Samsung office Bangalore/Noida and placed order for the new parts. After a long wait of 5 days, he came with the new parts [motherboard +1 more part], replaced the old parts with the new ones. But, the fridge was still not working and giving the same problem. We have been talking to Brabinto, Mohammed, the engineer and the contact center staff continuously however all efforts in vain. No one has taken this critical issue seriously. Want this issue to be resolved immediately from Samsung Service Team or else we will take up this to the consumer court…