[Resolved] Samsung India Electronics Pvt. Ltd — samsung galaxy s6

abul faiz

from NEW DELHI, Delhi

Address:

122015

My last visit in samsung service center (Okhla) for my galaxy s6 problem touch is not working but service representative said it’s working but some key is not working when i come out from your service center i never go after 28-june-2017 again your service center and this time my screen is totally black mood
One minute my phone was working the next the screen was black and unresponsive after i locked it, however the blue notification light is flashing

My phone mother board change

I just want to buy galaxy s8 but this time i don’t want any samsung product. I know samsung is big brand if i leave samsung, samsung not going to any loss.

When i buy this phone i’m so happy but after one month i’m lost of problem in my phone than i go samsung service center and called samsung call center than i mailed service support but no response.

So please help me on this issue i can’t pay repairing money again and again.

Regards,
Faiz

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Aug 27, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Jul 25, 2017

Updated by abul faiz i have received call from samsung and he said i forward this issue to service team. today i submitted my phone in samsung service center that time he said sir your phone repairing estimate 8600 but i have received call from Samsung Service Center (okhla) he said now your phone repairing cost is almost 12000.

when i buy this phone cost is -40000
First repairing cost is-17000
and this time cost is--12000
Total cost is[protected]
so please tell me how many time i paid and whenever i visit your service center service representative said sir there no issue in your phone but when i buy this i'm always facing problem in this phone.
so please do something..

Regards
Abul faiz