Samsung India — extreme dissatisfaction with samsung refrigerator 77kbsl1

Address:	122003
Website:	Samsung

Dear Sir,

This is to inform you that i have been a loyal customer of Samsung brand for almost a decade and have bought numerous appliances including televisions, refrigerators, microwaves and a recent bought S9 plus flagship a few months back. Recently one of my appliances i.e the washing machines caught fire but hats off to the service, the organisation took good and prompt care in solving the issue. But bringing this to your grievance for the first time regarding my refrigerator which is just about 5 years old and stopped working. After contacting the Samsung care the technician advised the Compressor has stopped working and needs to be replaced. I questioned him since it was working perfectly till last night and now how has it stopped completely. He says he has no idea what happened overnight. A few queries which i would like you to please address :
1. Is the quality of the product exactly limited to only 5 years exactly since it stopped working exactly post that?
2. The new compressors have a 10 year warranty, did we purchase a sub-standard 61, 000 Samsung refrigerator?
3. The new part would cost about 10, 000 including installation, is it worth sticking to the Samsung brand with such an experience for appliances. Also the new compressor would only have a warranty of 3 months only. Should i keep replacing the compressor every 3 months by paying this good amount?

Look forward to your response to my query. Otherwise i should also consider replacing a few months old phone, an year old microwave and further avoid buying samsung appliances to avoid digging holes in my pockets.

Regards
Arjun Rana