[Resolved]  Samsung India — failure of split ac condenser coil due to non bis standard quality of material of coil manufacturing

Address:	122002
Website:	www.samsung.com

I raised the complaint vide email dtd 17 oct 2017 to m/s samsung. I am an exserviceman ex-chera (Jco), marine engineering professional from indian navy. I have purchased split air conditioning unit on 06 april 2014 from m/s croma, electronic megastore, at infinity retail ltd, thakur shopping mall & multiplex, near dahisar check naka, thane. The details are as follows:

1) model no - ar12fc5uaebn
2) invoice no - slf02a[protected] dtd 06/04/2014

As a lenient customer, i was under impression that the coil is made out of copper. When the warranty was finished i called mt known technician from m/s hitachi. He brought to my notice that the cooling coil of the ac unit is made up of aluminium and not of copper material. As a engineering professional. The life durability of aluminium material coil for freon gas media and atmospheric sea worthy condition is very short. The ac unit was in operation from end may 2014 to oct 2017, which is about 3 years 05 months. Gas leakage due to failure of condenser coil poor material in such a short period is not acceptable. It is a case of cheating to customer by installing wrong type of material in the condenser coil and not following bis standards. There is violation of engineering practices and using non standard material in ac condenser unit, hence it violation of bis is 10773 and ac unit bis code[protected]. Please find attached email correspondences with m/s samsung from oct 2017 to 18.04.2018. M/s samsung has given negative reply on telecon however not given anything in writing or by email.