[Resolved] Samsung India — fake advertisements and features by samsung

kunchasekhar

from Angamali, Kerala

Address:

Visakhapatnam, Andhra Pradesh

We buy a samsung s9+ mobile for rs 64, 900 on[protected], the main reasons to buy this at that cost is features mentioned and advertised on television and other areas. The main and attractive features of samsung s9+ are water proof and camera. The device can be used under the depth of 1.5 meters of pure water (Ips 68). Now i am coming to point, unfortunately my phone is fell in bucket of water (Bucket depth is nearly 20 cms), at that time i didn't worried because i thought that "it is a water proof device it will not get damaged" but after few minutes my device was completely dead. I was went to service center they answered simply "your device is water damaged". I asked them as it was water proof device then how my device affected by water but even they said sorry. Samsung is advertising fake features, i want make complaint against regarding this issue please help me

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Nov 27, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2018

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Oct 22, 2018

Updated by kunchasekhar my mobile number is [protected], email address is : [protected]@gmail.com and reference ID given by customer care is : [protected] .

Oct 25, 2018

Updated by kunchasekhar How much time do you take to solve a problem . This situation is enough to underastand that how much responsibility you are taking about customers problems . A brand campany not enough to produce many models with features, customers satisfaction is also very important

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Comments

Arunima Goyal

from Gwalior, Madhya Pradesh

Request to resolve the problem raised on 8th Oct’2018 vide request no [protected] but the same is not resolved till date. The refrigerator was purchased in last November. Very poor service of such a big brand. The invoice of purchase is attached.