[Resolved]  Samsung India — Fake gorilla glass 4

Address:Ghaziabad, Uttar Pradesh, 201005
Website:www.samsung.com/in/info/contactus

Horrible Service by Samsung

I am having the most premium and costly samart phone the Great samsung Galaxy S7edge, purchased (December 2016) at Rs. 50000/- on of cost but now I realize that its total wastage of money bcoz I don''t expect that its 2.5d gorilla glass, the most toughened glass back side panel of my mobile got break by just only hitting with some my table corner in my jeans paocket.. I don''t know why company provides corning gorilla glass in their samsung mobiles, but i am very disappointed that my mobile front side gorilla glass got break due to some light hit inside pocket with table.. I want samsung company to change my mobile front side panel free of cost.. If not then in future I never purchase any items of samsung in my life ever because this is not my first time, my first problem was charging battery back up, I went to service center three times after that they change my data cable.
PATHETIC SERVICE by Samsung I''ve never seen.

Now they are saying that I need to pay 990 rupees for one time screen replacement, however I'm not going to pay a single penny.
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Apr 1, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Feb 27, 2017
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

i purchased a j 7 prime
it was mentioned gorilla glass but it got broken within 10 days .after lots of mails and discussions no use, no mails to higher officials are replied.
samsung could better stop its quality less manufacture and drag customers into trouble.
[protected]@gmail.com
people go for other good products

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