[Resolved]  Samsung India — Faulty product

Address:Nilgiris, Tamil Nadu, 643001

Good morning sir,

i am ashish mittal and i am an old customer of samsung.i ma using all electronic products of samsung since 7 years. i have bought one mobile samsung j2
SM-J200GZKDINS on 31 May 2016. its may 2016 model only.

the mobile had fallen down by me 27 Jan 2017 and the screen got damaged badly. next day i landed my mobile for screen repairs at authorised service centrein ooty at WARE HOUSE ;LOCATION :-296/H alexandria cottage, commercial road, uthagai 643001. the mobile was in warranty period of one year as i understand . but the benefit cant be provided because it was physical damage and fallen by my mistake.
The name of the dealer is SAMSUNG INDIA ELECTRONICS PVT LTD
SIEL -TIN NO. [protected]

I got my mobile bcak repaired on 04 Feb 17 vide order no. [protected] and invoice no. [protected] on payment of Rs 3029.34 /-.(my other mobile registered in this bill [protected]) with warranty of one month as informed by the dealer.

Now while using this mobile on next day, i found the screen had cracked while in pocket only, without any fall or physical damage by me.

i again went to the dealer on 8 feb 17 to get it replaced, but i was beng told it cant be replaced within warranty period . and i would have to pay the full payment agian.
Hence my complaint is against the faulty product and low grade material of the product used in screen.

It is requested that the complaint may be honoured and the suitable replacemnet must be done ta the earliest, as a good will gesture and one time measure.
it is further requested that the action may be initiated as soon as posssible,
else i will be left with no other option to go in official way through consumer forrum.
at last but not the least, pls consider as a legal complint, it may be used further for the same purpode in consumer forrum/court.

regards.
.
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Mar 20, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Feb 16, 2017
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd
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