[Resolved]  Samsung India — Feeling cheated by samsung tv

Address:

Rangareddy, Andhra Pradesh, 500048

40" fhd led tv stop working suddenly within 6 months after purchase. On complaint samsung service engineer from madhapur hyderabad visited and opened tv. Initially he told me that mother board is damaged. Then he further checked. When panel is switched on then some line in the led panel visible at the top middle part. The light path radiating around 15 cm area from a dot at the edge of the tv. Which indicate there must be some pin-poin pressure on the panel. Nature of the light says it cannot be done from outside. Engineer told me that panel is damaged and it is a 'physical damage' not covered under warranty. We rarely touch the tv as it is not required and there is no scratch on the glass or any outer covering on the tv. Then my question is 'how is it possible to damage a tv physically from outside without even a single scratch on it? If there is no evidence of outside impact (Scratching etc.), it is only possible from inside. It may have caused by the engineer while opening the tv with lot of effort. It is a new model and covers are fixed by pressing. He took almost 15 minutes to open the tv. Last one month i contacted several officers in samsung including senior manager in head office at chennai. They are least bothering and not at all in a listening mode and sticking to their engineer's report that it is a physical damage without explaining what is physical damage mean exactly in such cases. I am feeling cheated by samsung. Can anybody suggest what is the next step for getting logical solution?