[Resolved]  Samsung India — Freezing problem in samsung refrigerator product s/n-r3614pac300291d

Address:

Purba Medinipur, West Bengal, 743248

Reference no [protected].

Dear samsung customer service team,
Your question
Last service on 13.10.2016 vide call no [protected] dated 12.10.2016 when there is a freezing problem. The same problem is arises last few days.
Counselor answer
Dear mr. Ghosh,

Greetings of the day!

Thank you for sharing your email with samsung and providing us the opportunity to assist you.

We sincerely regret for the inconvenience caused to you, we will surely help you.

This is with reference to your email regarding samsung refrigerator.

As per our telephonic conversation, we would like to inform you that, we have arranged an engineer visit at your location, you will receive a call back shortly by the service delivery team to schedule the appointment.

You can quote the reference number [protected], while speaking to service centre regarding the visit.

For any further assistance you may contact our customer care support team (24*7) on numbers 1800-40-samsung[protected].

You are our valuable customer and samsung looks forward for continuous association with you in future.

Warm regards,

Akansha tiwari

(Technical support team)

Samsung india electronics pvt. Ltd.
In addition to above call, my house representative contacted service center on 15.05.2017 on telephone number [protected]. The person who responded said that the service engineer would attend within 24 hours. No complaint number was given. They asked for mobile number which my house representative gave to them as [protected]. Thereafter received a call from telephone number [protected] asking for my address to my wife’s mobile no [protected]. Accordingly, one service engineer named mofidul islam having mobile no [protected] attend my house and open the refrigerator and asked my house representative that there is some problem in fan motor and lima like that which cost will around rs 3000/- which will be replaced on 17.05.2017 if available in samsung company or another one day will require to replace the same and asked to pay service charged of rs 450/- and after receiving the same they leave my house.
After the above incident, on same day i. E, on 16.05.2017 another call received in my mobile no [protected], which is given at the time of email booking, from pradip kumar mondal having mobile no [protected] represent himself as a samsung service engineer and asked my house addressed like how to reach. Then i narrate the fact above and give him the mobile number of mofidul islam.
On after noon, once again received another mobile call from ms sanchita having mobile no [protected], the matter further narrated her but she replied that no one attend your premises against reference no [protected].
On the view of the above of the above, it s understood that something wrong with me. As there is no other alternative, i wait till mofidul attend my house.
On 17.05.2017, mofidul attend my house and replace the same and charged with further rs 3050/-. After replacing the same, my house representative asked him about the matter. He replied that he came as a service engineer of samsung against from your complain at phone no [protected] and after confirming the same from the authority you may pay me and give a bill to my house representative (Scan copy attached).
But after replacing the same fan etc my problem of refrigerator is the same. So once again requested you to send your trusted service engineer from your esteemed organization to resolve my refrigerator problem. And further also requested to enquire the entire matter which is happened with me.
Yours early response is awaited.
The matter is mail as reply to mail no [protected]@contactus. Samsung.com in two occasion on 18.05.17 and 21.05.17 but fail to sent probable reasons is with you.
Under the above is once again requested to resolve my problem first an d enquire the fact narrated above at the earliest.
Ashutosh ghosh
Mob no [protected]