[Resolved]  Samsung India — fridge complaint no-[protected]

Hi,

Hi, This is regarding the complain no- [protected] . I have made this complain on Sunday 21/10/2108 at unilet Showroom, technician who visited said he will forward to his Sr.Technical team . To follow up called customer care number on Wednesday and i was said will arrange call in next 2 hrs which was not done and evening when I called up again i was said technician will visit ASAP and maximum by next day (Thursday) 8 PM no one called or visiting . Friday 26/10/2019 when i call customer care number and asked for status the call was forwarded to Sr. officer and said Maximum by 4-6 PM visit will be made today. post 6 when i called again admin has to access to call technician team and also since it is post 6 there is no supervisor to forward the call.

how many times should i call Customer care and explain the issue to new admin again and again and how many time will the admin send reminder to technician team is this all that i can expect as service from Samsung .??

can you please do need full ASAP. As it certainly not helping to call customer care every day.

Regards,
Syed