[Resolved] Samsung India — fridge complaint no-[protected]

1 Review
Bangalore, India
 Syed Jaffer Sadiq on Oct 26, 2018

Hi, This is regarding the complain no- [protected] . I have made this complain on Sunday 21/10/2108 at unilet Showroom, technician who visited said he will forward to his Sr.Technical team . To follow up called customer care number on Wednesday and i was said will arrange call in next 2 hrs which was not done and evening when I called up again i was said technician will visit ASAP and maximum by next day (Thursday) 8 PM no one called or visiting . Friday 26/10/2019 when i call customer care number and asked for status the call was forwarded to Sr. officer and said Maximum by 4-6 PM visit will be made today. post 6 when i called again admin has to access to call technician team and also since it is post 6 there is no supervisor to forward the call.

how many times should i call Customer care and explain the issue to new admin again and again and how many time will the admin send reminder to technician team is this all that i can expect as service from Samsung .??

can you please do need full ASAP. As it certainly not helping to call customer care every day.

Complaint marked as Resolved Nov 30, 2018

Complaint Status

[Oct 27, 2018] Samsung India customer support has been notified about the posted complaint.
Verified Support
Samsung India Customer Care's response, Oct 30, 2018
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
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    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    Samsung India - fridge complaint no-4271311073