[Resolved]  Samsung India — fridge door issue

Address:

Gurgaon, Haryana, 122004

I recently procured samsung fridge on dated 4-aug-18, model no rr20m1z2xb5 black inox, from the very first day i am facing door closing issue, front door is not getting closed properly henceforth mosquito, insects and other fine dust particles are getting entered from bottom of door. I thought its happening due to door rubber gasket, so i raised a complaint on 2nd oct through customer care helpline and token no given to me against this complaint was [protected]. After waiting a week time samsung technical person (Mr. Mandeep singh) visited my location on 8th oct, and checked door, when i asked him what is the issue with door, he replied there is big play in door and its manufacturing problem we need to replace door, i again asked about process, he reverted i will submit visit report to my team and accordingly they will arrange. Next day on 9th oct i again received a call from samsung and team replied that sir you need to pay for door changing as it does not cover under warranty. Though when i procured it was told to me that this product comes with two-year full piece warranty and ten years compressor warranty.
Again i contacted to samsung customer care on 10th oct and briefed full case, they again assured me sir we are escalating your matter to senior team and any one from our side will contact you within 12hours but its been more than two days no one contacted, this time given token number against this escalation is [protected].
I am really feeling very disappointed by the after-sale services provided by samsung. Please take necessary steps otherwise i will take legal assistance as i have paid hard earned money to you.