[Resolved]  Samsung India — fridge rapier

Address:600013

Dear sir
I have bought double door fridge 460ltr in dec 27 2017. My fridge no cooling on 08/01/2019 i called customer care and they send technician on next day they told compressor problem warranty fished only 10 days over they told its not cover in warranty it will be charge. I told ok it will charge 2000 i told ok after 3rd they come on fix the compressor and they told we want change back side coil also i said ok it will be charge 1800rs i said ok they come and fix fit. The cooling was ok after 3rd day no cooling again complained they will come charge gas. After cooling ok. Again 3rd day no cooling again i complained they will come and charge gas. Three times same issue. After 2nd day total no cooling again i complained the technician came and told the cooling coil problem it will be charge 1500 rs ok i said ok. After they come and fix the cooling coil and fixed again they told compressor problem. They told here we r not able to ready the fridge here so we take the fridge to our service center and we will give in 2 days but still i am not receive any call from service center. Past 1 month10 days my fridge is in ur control but still they not do it. This is ur samsung product life sir i am very upset from ur product give me solution for this r call me. My no is [protected]
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Mar 16, 2019
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Feb 11, 2019
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
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