[Resolved]  Samsung India — front loading washing machine

We had the drum replaced of our machine on 4.11.18 through rajsinh who is your service partner. On 5.11.18 the machine started making noises as if it's going to burst, we called him for a couple of days but he refused to answer his phone. We again registered a complaint and prashant visited us on 14.11.18 and told us that the new drum replaced by rajsinh is broken and it is a defective piece and he will get it replaced in a day or two. Now he tells us that the office will get in touch with us to understand the matter!!! Is this some kind of a joke. We know that they both are hand in glove in this matter. Kindly get this sorted out asap or refund our money. This is not expected from samsung, we are extremely loyal to the brand and all appliances in our house is from samsung.