Samsung India — galaxy m31 6gb/128gb | |
Ref: model no. Sm-m315f/ds: 6gb/128gb Sl/ no. Rz892242ycd Imei: [protected] & [protected] Name of purchaser: subroto guha, kolkata, west bengal, india, mob no. [protected], mail : guha. [protected]@gmail.com Sir/madam, I have purchased a samsung galaxy m31: 128gb, from amazon india @15999/-, received on 12 march thursday: battery drains out from 100% to 19% within 12 hours at screen off mode... No sim, no sd card inserted till date, updated over wi-fi for system update and app update. Advised by samsung chat exec m'm pooja to recharge battery at shutdown mode after full battery drainage gor 150 mins... No use... Also advised by same exec to put in a factory reset... Still no use... Unbelievable battery drain out and alarming heat... Even the cardboard box remains hot... Just kept that junk shut inside its box or sarcophagus... Have been using xiaomi since 2013... Never faced this sort of helpless situation... First time samsung purchase... Disgusted already... Have an idea to go to consumer court... Regretting for allowing samsung to disturb my peace of mind... Thanks and regards. Subroto guha +91 [protected] Guha. [protected]@gmail.com Was this information helpful? | |
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Samsung India customer support has been notified about the posted complaint. Verified Support Mar 16, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd Mar 16, 2020 Updated by klm123pqr the phone keeps on starting up and shutting down all by itself.and sometimes displays this screen shown in the attached image.   | |
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I voight samsung washing machine in jan 2019. Now its nt working. Please advise how can i get it serviced and put back into working condition
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