[Resolved] Samsung India — Galaxy S7 Edge | |||
Inspite of several follow ups from my side, i havent recieved any response from ur service centre in mumbai. A pick up was arraged for my device dated 13/01/2017 and nobody has come to pick up. Tried calling the given no. [protected] but still nk response.What a third class service for premium customers. Its better to donate money to the poor rather buying a samsung product. Was this information helpful? | |||
Feb 16, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jan 16, 2017 Samsung India Customer Care's response Dear Sir, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience team Samsung India Electronics Pvt Ltd (SW Asia RHQ) | |||
 3 Comments | |||
Comments
Bought my phone sam a7 in Dec 15.
There was prob which was two times solved in Nov n Dec 16. Screen was gone. Lost my whole data.Last tym hardware was replaced at palwal service centre. On 29thDec 17 again the same prob arise. They said out of warranty. Same prob arisin within 15 days of rectification.
Pls resolve this.
Vinit Hans
[protected]
There was prob which was two times solved in Nov n Dec 16. Screen was gone. Lost my whole data.Last tym hardware was replaced at palwal service centre. On 29thDec 17 again the same prob arise. They said out of warranty. Same prob arisin within 15 days of rectification.
Pls resolve this.
Vinit Hans
[protected]
Samsung India Customer Care's response, Jan 17, 2017
Verified Support
Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd
The product is overheating and needs recharge 3 times a day. Request sent for battery change to Patna Raja Bajar service centre a week ago. No reply.
Afraid that product may blast. This product is 9 months old. Request immidaiate resolution
Afraid that product may blast. This product is 9 months old. Request immidaiate resolution
Samsung India Customer Care's response, Jan 17, 2017
Verified Support
Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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This leads to dis satisfaction and question mark about service provided by top branded company.
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd