[Resolved] Samsung India — Galaxy s7 edge display defective within a month | |||||
Hi I bought Samsung's "premium" phone s7 edge for almost Rs. 50000 on 8 January 2017. On 13 February 2017, the phone started showing a green coloured screen. I thought it to be a software problem and thus sent Samsung an email. They sent back a DIY and I did all that was written in that, of course to no avail. I started researching online and this is an issue which has propped up on their previous phone S6/S6 edge too. The thing is they are selling such unreliable products without even acknowledging. Meanwhile I also visited a service center to try and push through for a replacement or refund. Got typical replies that this is not a company policy and such stuff. I have escalated the issue on social media too. The thing that is bothering me is not the money or anything but the way they are handling customers. They just don't care if someone's spending 50000 bucks and facing hardware issues so early. Moreover, the service center was handling my phone so badly that I got even more suspicious. What if they create a problem that never was? (Like physical damage or water issue). I just can't trust Samsung anymore. Complaint number is - [protected] Was this information helpful? | |||||
Mar 20, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Feb 17, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||||
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