[Resolved]  Samsung India — glass shelf just busted

Address:Andheri, Mumbai City, Maharashtra, 400053

While cleaning the glass shelf if the fridge after following the instructions it just blasted on my hand. Giving me injuries on my hand and feet. The quality of the glass shelf is so poor how can such a big company put their customers life in risk. I got bad bruises in my right hand and the entire kitchen was scattered with small pieces of glass. Why do they use such cheap quality glass. If they can't use good quality glass then use fibre at least which is safe. Please replace this shelf that has given me shock of my life.
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Mar 26, 2019
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Feb 23, 2019
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
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