[Resolved] Samsung India — Hassle in delivery of my samsung a5 2016 phone from one of the service centres

biswajitpanda959

from Mumbai, Maharashtra

Address:	Bellary, Karnataka, 583101
Website:	NS MOBILE POINT, SAMSUNG SERVICE CENTRE BELLARY

Hello,
On 23rd of march i gave my phone (samsung a5 2016) in your bellary service centre (ns mobile point, samsung service centre, bellary, karnataka, 583101). the bill no is [protected]. i gave the full adavance amount for the relacement of the broken lcd. the service centre had commited to deliver my phone within 10 days, but till now it is unbdelivered. the other issue is he is saying that my phone is ready but he cant give me a bill of samsung generated online. i suspect, there is seriously some flaw in the process of this particular service centre. I request you to adress the same asap, for which i shall be obliged.

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Jun 2, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 01, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd