Samsung India — High level of customer pain, grievance and harassment because of Samsung A8 Mobile Device Purchased on 5th Nov 2015

Address:	Gurgaon, Haryana, 122001
Website:	SAMSUNG INDIA

Kind Attn: - Hyun Chil Hong - President & CEO - Samsung India

REMINDER - 68th

Just to please Indian Government, Samsung is playing lot of Gimmicks for make in India & Independence day but in actuality they are cheating Indian people & Government by selling third grade product.
Our Government will very soon realise this and put hefty penalty on Samsung for cheating & doing fraudulent activities in India.

My complaint for below problems in Samsung A8 is pending from over 8 months now.
1. Software glitch due to which contacts and SMS are not getting sync on phone.
2. Hardware Glitch - Wi-Fi, Bluetooth & Hot Spot not working, need mother board replacement as confirmed by Samsung Engineer.
3. Hardware Glitch - Phone heated up and temperature rises phenomenally.
4. Phone frequent hang up problem due to which I am not able to receive & make calls.
Kindly arrange to resolve these concern on top priority by refunding customer hard earned money.


REMINDER - 67th

Just to please Indian Government, Samsung is playing lot of Gimmicks for make in India & Independence day but in actuality they are cheating Indian people & Government by selling third grade product.
Our Government will very soon realise this and put hefty penalty on Samsung for cheating & doing fraudulent activities in India.

My complaint for below problems in Samsung A8 is pending from over 8 months now.
1. Software glitch due to which contacts and SMS are not getting sync on phone.
2. Hardware Glitch - Wi-Fi, Bluetooth & Hot Spot not working, need mother board replacement as confirmed by Samsung Engineer.
3. Hardware Glitch - Phone heated up and temperature rises phenomenally.
4. Phone frequent hang up problem due to which I am not able to receive & make calls.
Kindly arrange to resolve these concern on top priority by refunding customer hard earned money.

REMINDER - 66th

My complaint for below problems in Samsung A8 is pending from over 8 months now.
1. Software glitch due to which contacts and SMS are not getting sync on phone.
2. Hardware Glitch - Wi-Fi, Bluetooth & Hot Spot not working, need mother board replacement as confirmed by Samsung Engineer.
3. Hardware Glitch - Phone heated up and temperature rises phenomenally.
4. Phone frequent hang up problem due to which I am not able to receive & make calls.
Kindly arrange to resolve these concern on top priority by refunding customer hard earned money.

REMINDER - 65th

My complaint for below problems in Samsung A8 is pending from over 8 months now.
1. Software glitch due to which contacts and SMS are not getting sync on phone.
2. Hardware Glitch - Wi-Fi, Bluetooth & Hot Spot not working, need mother board replacement as confirmed by Samsung Engineer.
3. Hardware Glitch - Phone heated up and temperature rises phenomenally.
4. Phone frequent hang up problem due to which I am not able to receive & make calls.
Kindly arrange to resolve these concern on top priority by refunding customer hard earned money.

REMINDER - 64th

My complaint for below problems in Samsung A8 is pending from over 7 months now.
1. Software glitch due to which contacts and SMS are not getting sync on phone.
2. Hardware Glitch - Wi-Fi, Bluetooth & Hot Spot not working, need mother board replacement as confirmed by Samsung Engineer.
3. Hardware Glitch - Phone heated up and temperature rises phenomenally.
4. Phone frequent hang up problem due to which I am not able to receive & make calls.
So many issues with the cell phone and still Samsung India Management & even CEO is sleeping and least bothered to resolve customer pain...ridiculous company and ridiculous management.
If it some other company like HTC & LG they would have resolved this concern within 24 hours even to the extent of refunding customer hard earned money.
It seems that Samsung India has appointed shameless, pathetic & lethargic people & management.
Such company must be boycotted by the people to teach them a lesson.

REMINDER - 63rd

My complaint for below problems in Samsung A8 is pending from over 7 months now.
1. Software glitch due to which contacts and SMS are not getting sync on phone.
2. Hardware Glitch - Wi-Fi, Bluetooth & Hot Spot not working, need mother board replacement as confirmed by Samsung Engineer.
3. Hardware Glitch - Phone heated up and temperature rises phenomenally.
So many issues with the cell phone and still Samsung India Management & even CEO is sleeping and least bothered to resolve customer pain...ridiculous company and ridiculous management.
If it some other company like HTC & LG they would have resolved this concern within 24 hours even to the extent of refunding customer hard earned money.
It seems that Samsung India has appointed shameless, pathetic & lethargic people & management.
Such company must be boycotted by the people to teach them a lesson.

REMINDER - 62nd

My complaint for below problems in Samsung A8 is pending from over 7 months now.
1. Software glitch due to which contacts and SMS are not getting sync on phone.
2. Hardware Glitch - Wi-Fi, Bluetooth & Hot Spot not working, need mother board replacement as confirmed by Samsung Engineer.
3. Hardware Glitch - Phone heated up and temperature rises phenomenally.
So many issues with the cell phone and still Samsung India Management & even CEO is sleeping and least bothered to resolve customer pain...ridiculous company and ridiculous management.
If it some other company like HTC & LG they would have resolved this concern within 24 hours even to the extent of refunding customer hard earned money.
It seems that Samsung India has appointed shameless, pathetic & lethargic people & management.
Such company must be boycotted by the people to teach them a lesson.

REMINDER - 61st

My complaint for below problems in Samsung A8 is pending from over 6 months.
1. Software glitch due to which contacts and SMS are not getting sync on phone.
2. Hardware Glitch - Wi-Fi, Bluetooth & Hot Spot not working, need mother board replacement as confirmed by Samsung Engineer.
3. Hardware Glitch - Phone heated up and temperature rises phenomenally.
So many issues with the cell phone and still Samsung India Management & even CEO is sleeping and least bothered to resolve customer pain...ridiculous company and ridiculous management.
If it some other company like HTC & LG they would have resolved this concern within 24 hours even to the extent of refunding customer hard earned money.
It seems that Samsung India has appointed shameless, pathetic & lethargic people & management.
Such company must be boycotted by the people to teach them a lesson.

REMINDER - 60th

My complaint for below problems in Samsung A8 is pending from over 6 months.
1. Software glitch due to which contacts and SMS are not getting sync on phone.
2. Hardware Glitch - Wi-Fi, Bluetooth & Hot Spot not working, need mother board replacement as confirmed by Samsung Engineer.
3. Hardware Glitch - Phone heated up and temperature rises phenomenally.
So many issues with the cell phone and still Samsung India Management & even CEO is sleeping and least bothered to resolve customer pain...ridiculous company and ridiculous management.
If it some other company like HTC & LG they would have resolved this concern within 24 hours even to the extent of refunding customer hard earned money.
It seems that Samsung India has appointed shameless, pathetic & lethargic people & management.
Such company must be boycotted by the people to teach them a lesson.

REMINDER - 59th

My complaint for below problems in Samsung A8 is pending from over 5 months.
1. Software glitch due to which contacts and SMS are not getting sync on phone.
2. Hardware Glitch - Wi-Fi, Bluetooth & Hot Spot not working, need mother board replacement as confirmed by Samsung Engineer.
3. Hardware Glitch - Phone heated up and temperature rises phenomenally.
So many issues with the cell phone and still Samsung India Management & even CEO are sleeping and least bothered to resolve customer pain.
If it some other company like HTC & LG they would have resolved this concern within 24 hours even to the extent of refunding customer hard earned money.
It seems that Samsung India has appointed shameless, pathetic & lethargic people & management.
Such company must be boycotted by the people to teach them a lesson.

REMINDER - 58th

My complaint for below problems in Samsung A8 is pending from over 5 months.
1. Software glitch due to which contacts and SMS are not getting sync on phone.
2. Hardware Glitch - Wi-Fi, Bluetooth & Hot Spot not working, need mother board replacement as confirmed by Samsung Engineer.
3. Hardware Glitch - Phone heated up and temperature rises phenomenally.
So many issues with the cell phone and still Samsung India Management & even CEO are sleeping and least bothered to resolve customer pain.
If it some other company like HTC & LG they would have resolved this concern within 24 hours even to the extent of refunding customer hard earned money.
It seems that Samsung India has appointed shameless, pathetic & lethargic people & management.
Such company must be boycotted by the people to teach them a lesson.

REMINDER - 57th

My complaint for below problems in Samsung A8 is pending from over 4.5 months.
1. Software glitch due to which contacts and SMS are not getting sync on phone.
2. Hardware Glitch - Wi-Fi, Bluetooth & Hot Spot not working, need mother board replacement as confirmed by Samsung Engineer.
3. Hardware Glitch - Phone heated up and temperature rises phenomenally.
So many issues with the cell phone and still Samsung India Management & even CEO are sleeping and least bothered to resolve customer pain.
If it some other company like HTC & LG they would have resolved this concern within 24 hours even to the extent of refunding customer hard earned money.
It seems that Samsung India has appointed shameless, pathetic & lethargic people & management.
Such company must be boycotted by the people to teach them a lesson.

REMINDER - 56th

My complaint for below problems in Samsung A8 is pending from over 4.5 months.
1. Software glitch due to which contacts and SMS are not getting sync on phone.
2. Hardware Glitch - Wi-Fi, Bluetooth & Hot Spot not working, need mother board replacement as confirmed by Samsung Engineer.
3. Hardware Glitch - Phone heated up and temperature rises phenomenally.
So many issues with the cell phone and still Samsung India Management & even CEO are sleeping and least bothered to resolve customer pain.
If it some other company like HTC & LG they would have resolved this concern within 24 hours even to the extent of refunding customer hard earned money.
It seems that Samsung India has appointed shameless, pathetic & lethargic people & management.
Such company must be boycotted by the people to teach them a lesson.

REMINDER - 55th

My complaint for Samsung A8 mobile is now pending from over 4 months now.
Samsung India is full shameless people as they are not bothered to resolve this concern.
Even Samsung India CEO is mum on this issue...pathetic organization, claims so high on customer delight but doesn't have even a basic sense for providing solution to customer problem.
Such company must be boycotted by the people to teach them a lesson.

REMINDER - 54th

My complaint for Samsung A8 mobile is now pending from over 4 months now.
Samsung India is full shameless people as they are not bothered to resolve this concern.
Even Samsung India CEO is mum on this issue...pathetic organization, claims so high on customer delight but doesn't have even a basic sense for providing solution to customer problem.
Such company must be boycotted by the people to teach them a lesson.

REMINDER - 53rd

Since 5th Nov 2015 when I had purchased Samsung A8 mobile I am facing data synchronization problem (software problem) for which Samsung CEO & his team has done nothing instead of manipulating customer and cheating him for his hard earned money.
This problem is still not resolved and within a span of 3.5 month I am facing another problem which is related to hardware.
Now my phone WI-FI, Bluetooth & hot spots are not working.
And when I had visited Samsung service center F1 Info Solution & Services Pvt. Ltd. D-25, Infocity -II, Sector - 33, Gurgaon on
28th Feb 2016, their Engineer Mr. Prem Raj (mobile [protected]) diagnosed my cell phone and found that motherboard is having problem which needs to be replaced.

Just evaluate cell phone quality, since beginning this device has software glitch due to which my data from previous phone is not getting synchronized & now this hardware issue for which motherboard needs to be replaced.

Samsung has sold this phone to me for 32000/- Rs. and what customer is getting for this amount is... frustration, harassment & suffering instead of peace of mind.

Above this recently Samsung has deputed one technocrat to manipulate customer so that I should come under his influence and start believing all the nonsense things which he wants to explain & make me to believe.
He claims that this device i.e A8 is a highly superior device having no comparison with other smart phones and since its launch company has faced no problem related to either software or hardware.

Its hard to believe that company like Samsung, its CEO and employees are so well trained that they can very easily tell lie to the whole world about the quality of their product.
But these foolish people doesn't know one thing that customer very well understand that they are selling third grade product in the market.
I think its high time people must boycott Samsung & its product.
I have interacted with lot of customer who bought Samsung product for the first time and all are literally frustrated with product quality and has taken pledge not to buy Samsung product ever.
So friends its high time buy some good branded product in the market instead of product labeled with Samsung.

My complaint for Samsung A8 mobile is now pending from over 3.5 months now.
Samsung India is full shameless people as they are not bothered to resolve this concern.
Even Samsung India CEO is mum on this issue...pathetic organization, claims so high on customer delight but doesn't have even a basic sense for providing solution to customer problem.
Such company must be boycotted by the people to teach them a lesson.

REMINDER - 51st

My complaint for Samsung A8 mobile is now pending from over 3 months now.
Samsung India is full shameless people as they are not bothered to resolve this concern.
Even Samsung India CEO is mum on this issue...pathetic organization, claims so high on customer delight but doesn't have even a basic sense for providing solution to customer problem.
Such company must be boycotted by the people to teach them a lesson.

REMINDER - 50th

My complaint for Samsung A8 mobile is now pending from over 98 days now.
Samsung India is full shameless people as they are not bothered to resolve this concern.
Even Samsung India CEO is mum on this issue...pathetic organization, claims so high on customer delight but doesn't have even a basic sense for providing solution to customer problem.
Such company must be boycotted by the people to teach them a lesson.

REMINDER - 49th

My complaint for Samsung A8 mobile is now pending from over 91 days now.
Samsung India is full shameless people as they are not bothered to resolve this concern.
Even Samsung India CEO is mum on this issue...pathetic organization, claims so high on customer delight but doesn't have even a basic sense for providing solution to customer problem.
Such company must be boycotted by the people to teach them a lesson.

REMINDER - 48th

My complaint for Samsung A8 mobile is now pending from over 84 days now.
Samsung India is full shameless people as they are not bothered to resolve this concern.
Even Samsung India CEO is mum on this issue...pathetic organization, claims so high on customer delight but doesn't have even a basic sense for providing solution to customer problem.
Such company must be boycotted by the people to teach them a lesson.

REMINDER - 47th

My complaint for Samsung A8 mobile is now pending from over 77 days now.
Samsung India is full shameless people as they are not bothered to resolve this concern.
Even Samsung India CEO is mum on this issue...pathetic organization, claims so high on customer delight but doesn't have even a basic sense for providing solution to customer problem.
Such company must be boycotted by the people to teach them a lesson.

REMINDER - 46th

My complaint for Samsung A8 mobile is now pending from over 72 days.
Samsung India is full shameless people as they are not bothered to resolve this concern.
Even Samsung India CEO is mum on this issue...pathetic organization, claims so high on customer delight but doesn't have even a basic sense for providing solution to customer problem.
Such company must be boycotted by the people to teach them a lesson.

REMINDER - 45th

SAMSUNG INDIA CHEATS CUSTOMER BY SELLING THIRD GRADE QUALITY PRODUCT.
My complaint is n ow pending from over 64 days and no response from pathetic CEO office.
It seems Samsung management has their own vested interest for not resolving customer complaints, grievances and pains.
People must condemn Samsung India and its CEO.

REMINDER - 44th

SAMSUNG INDIA CHEATS CUSTOMER BY SELLING THIRD GRADE QUALITY PRODUCT.
My complaint is n ow pending from over 59 days and no response from pathetic CEO office.
Samsung management has their own vested interest by not resolving customer complaints, grievances *& pains.
People must condemn Samsung India and its CEO.

REMINDER - 43rd
SAMSUNG INDIA CHEATS CUSTOMER BY SELLING THIRD GRADE QUALITY PRODUCT.
My complaint is n ow pending from over 53 days and no response from pathetic CEO office.
Samsung management has their own vested interest by not resolving customer complaints, grievances *& pains.
People must condemn Samsung India and its CEO.

REMINDER - 42nd
CEO OFFICE

SAMSUNG INDIA CHEATS CUSTOMER BY SELLING THIRD GRADE QUALITY PRODUCT.
My complaint is now pending from over 49 days.
Sasmung CEO is sleeping like a lethargic person who is just sitting on seat for name sake.
People must condemn Samsung India and its CEO for such ignorance towards customer grievances.
International intervention is now must to resolve this long pending customer complaint.
Otherwise Samsung Indian management will keep on cheating customer for their own vested interests.

REMINDER - 41st
My complaint for Samsung A8 mobile device is now pending from over 45 days.
Despite repeated reminders to Indian Samsung CEO nothing has been done so far to resolve this long pending complaint.
Samsung India is full of crooks & cheats as they deliberately not resolving my complaint due to their own vested interests.
Hence I seek international intervention for my complaint so that I can get justice.
Harsh Vig
REMINDER - 40th
CEO Office
My complaint is now pending from over 43 days.
Despite continuous follow up and reminder to Samsung CEO, nothing is done to resolve my complaint.
As a CEO he must be ashamed to delay customer complaint for his own vested interest.
Samsung company is full of cheats and crooks, this company is working against the interests of its customer...pathetic.
REMINDER - 39th
CEO Office Desk
My complaint is now pending from over 40 days.
Indian Samsung CEO is doing nothing to resolve this long pending issue...he must be ashamed to be on this post if he cannot resolve customer grievances.
REMINDER - 38th
CEO Office Desk- Mr. Pawan
As per con-call with you on 11th Dec 2015 and subsequent discussion today afternoon i.e 14th Dec 2015, I had again visited M/s Trinity Service Centre for the fourth time after purchasing Samsung A8 mobile on 5th Nov 2015.
I reached service centre at about 3:26 pm and waited for about 50 minutes for your team to come, token no. attached below for your reference. Although you have confirmed to me that Samsung team is waiting for me since 2;30 pm. I don't know why you have given false information to me...?. Please realize customer time is very precious and you cannot play with them like this.
Mr. Gauri and Mr. Vinay came to service centre at about 4:16 pm and after a brief intro I had explained the whole issue / concern to them. They ask me to demonstrate the problem and it was done as explained below.
1. They provided me with Samsung Galaxy 6S edge to demonstrate the problem.
2. Factory reset was done and phone was restarted, it asked to configure account and I have put my gmail i.d and password in the phone. Once the authentication was done by the server it showed the backup from HTC One E9 Plus and offered to download data with 55 apps.
3. As apps were not required hence we selected all other data accept apps and data got downloaded but that was only HTC desktop screen, few contacts (against 2000+ contacts) and no single sms.
4. Hence problem was clearly demonstrated to both the gentleman, Mr. Gauri as well as Mr.Vinay. This is now done for the fourth times since I have purchased this cell phone, shown to M/s Trinity Service centre engineers (2 times) than to Samsung Senior Engineer Mr. Deepak Sharma and now to Mr. Gauri and Mr. Vinay (Samsung Senior Executives).
5. After visualizing this now they insisted me to do the same on some other phone and they ask Mr. Durga to provide Sony mobile. I have agreed for the same also and ready to repeat the same activity again but somehow the process is not similar in Sony cell phone hence we concluded with this.
Now problem has been demonstrated to Samsung team for the 4th time, what more you want from me...???. Since 6th Nov 2015 I am continuously raising this issue, now its high time you must refund my hard earned money immediately so that I can overcome the harassment going on from past one and a half month.
You must appreciate my patience and sincerity, no customer will cooperate so much and spend so high time in demonstrating the problem 4 times to your highly competent engineers.
Now kindly arrange for the refund immediately as I am highly frustrated because of this issue.
Hope you would understand my pain and grievances.
regards,
Harsh Vig
[protected]
On Sun, Dec 6, 2015 at 11:41 AM, Harsh Vig wrote:
REMINDER - 35th
CEO Office,
My complaint is pending from over 31 days / 744 hours.
Samsung CEO must be ashamed for not resolving customer complaint, pending from so long time...pathetic.
regards,
Harsh Vig
[protected]
[protected] Forwarded message[protected]
From: Harsh Vig
Date: Sat, Dec 5, 2015 at 2:08 PM
Subject: Re: [Re]High level of customer pain, grievance and harassment because of Samsung A8 Mobile Device Purchased on 5th Nov 2015 - REMINDER - 34th
To: Samsung Customer Support Center
REMINDER - 34th
CEO Office,
My complaint is pending from over 30 days / 720 hours.
Samsung CEO must be ashamed for not resolving customer complaint, pending from so long time...pathetic.
regards,
Harsh Vig
[protected]
On Sat, Dec 5, 2015 at 1:00 PM, Samsung Customer Support Center wrote:
Do you have a question
or need support?
Go Samsung Support
Your question
REMINDER - 33rd
CEO Office,
My complaint is pending from over 30 days / 720 hours.
Samsung CEO must be ashamed for not resolving customer complaint, pending from so long time...pathetic.
regards,
Harsh Vig
[protected]
On Fri, Dec 4, 2015 at 6:04 PM, Samsung Customer Support Center &[protected]@contactus.samsung.com> wrote:
REMINDER - 32nd
CEO Office,
My complaint is pending from over 29 days / 696 hours.
Samsung CEO must be ashamed for not resolving customer complaint, pending from so long time...pathetic.
regards,
Harsh Vig
[protected]
On Wed, Dec 2, 2015 at 4:12 PM, Samsung Customer Support Center &[protected]@contactus.samsung.com&gt wrote:
REMINDER - 31st
CEO Office,
My complaint for Samsung A8 mobile is pending from over 27 days / 648 hours.
Immediately arrange to resolve this.
regards,
Harsh Vig
[protected]
On Wed, Dec 2, 2015 at 1:04 AM, Samsung Customer Support Center &[protected]@contactus.samsung.com&ampgt wrote:
REMINDER - 30th
CEO Office,
My compliant for Samsung A8 mobile is pending from over 26 days / 624 hours.
If you are not willing to resolve this long pending complaint than atleast say No.
If still your want to remain shameless than except openly that Samsung team is full of cowards.
Only a shameful person and an organization can remain mum after getting so many reminders from customer.
regards,
Harsh Vig
[protected]
On Tue, Dec 1, 2015 at 2:52 AM, Samsung Customer Support Center &[protected]@contactus.samsung.com&ampampgt wrote:
REMINDER - 29th
CEO Office,
My complaint for Samsung A8 mobile is pending from over 25 days / 600 hours.
It seems the intention of your CEO and management are not morally and ethically correct thats the reason you are not resolving this long pending complaint.
If you dont want to resolve this complaint than give it in writing so that I can take this matter to the court of law and get justice.
Atleast have the guts to say NO and let customer take an appropriate action thereafter.
It seems Samsung has a team of cowards from top to bottom...pathetic people and organization.
regards,
Harsh Vig
[protected]
__________ Forwarded message __________
From: Harsh Vig &ampampampltharsh.[protected]@gmail.com&ampampampgt
Date: Sat, Nov 28, 2015 at 3:35 PM
Subject: Re: [Re]High level of customer pain, grievance and harassment because of Samsung A8 Mobile Device Purchased on 5th Nov 2015 - REMINDER - 28th
To: Samsung Customer Support Center &[protected]@contactus.samsung.com&ampampampgt
REMINDER - 28th
CEO Office,
Ms. JUHI,
WHY YOU HAVE MENTIONED THAT AS PER TELEPHONIC CONVERSATION WITH ME, I HAVE NOT RECEIVED ANY CALL FROM YOUR SIDE THAN WHY ARE YOU LYING...????
YOU PEOPLE HAVE GONE TO SUCH A LOW LEVEL AND HAVE STARTED LYING WITH THE CUSTOMER.
YOU MUST BE ASHAMED OF THIS, YOU ARE PLAYING WITH THE CREDIBILITY OF CEO OFFICE...PATHETIC. I DON''''''''''''''''''''''''''''''''T KNOW HOW SAMSUNG IS ALLOWING AND TOLERATING SUCH CHEATERS IN THE COMPANY.
IT SEEMS SOMETHING IS DEFINITELY FISHY ABOUT THESE MAILS BECAUSE FROM PAST 23 DAYS I AM GETTING THE SAME KIND OF RESPONSE THAT _quotMY ISSUE IS CURRENTLY WORKED OUT BY EXPERT TEAM_quot
HOW MUCH TIME YOUR EXPERT REQUIRED TO RESOLVE THIS...??? AND MOREOVER YOUR PEOPLE ARE NOT AT ALL EXPERT BECAUSE AN EXPERT ENGINEER DOESNT REQUIRED 23 DAYS.
23 HOURS ARE SUFFICIENT FOR AN EXPERT ENGINEER TO RESOLVE CUSTOMER PROBLEM...????
NOW IT IS DEFINITE THAT SOMETHING FISHY IS GOING ON AND I MUST PURSUE TO CONSUMER COURT FOR SEEKING JUSTICE.
Regards,
Harsh Vig
[protected]
On Sat, Nov 28, 2015 at 12:30 PM, Samsung Customer Support Center &[protected]@contactus.samsung.com&ampampampgt wrote:
REMINDER - 27th
CEO Office,
My complaint for Samsung A 8 mobile is pending from over 23 days / 552 hours.
Since 7th Nov 2015 I am continuously getting email that my complaint is escalated to expert team.
And the complaint will be resolved within 24 hours.
Its already 552 hours and complaint is still pending, how much more time you need to resolve this...????
If you arent interested in resolving this long pending complaint than say NO so that I can approach consumer court for justice.
regards,
Harsh Vig
[protected]