[Resolved] Samsung India — huge suffering with refrigerator issue from past 25 days without resolution | |||
Hello sir, This is Neha my parents Dr.P K Verma and Mrs Sandhya Verma reside in Patna (85 Patiputra Colony Patna Bihar).They are senior citizens and they have been facing the issue with their refrigerator from past 25 days. First when we tried raising the case someone from the third party vendor came saying that when Samsung has a lot of cases they divert to us.He said there was a part issue in flap dumper and replaced that. Even after the replacement the cooling issue did not resolve rather it detonated.When we raised another case with Samsung the technician came and said that since third party had visited we will not look into the case.We even told that we agree that we did not check the ID card of the technician and now for the new part we are ready to pay the entire amount but he refused to rectify saying that Samsung does not have the part so you can buy a new fridge. I was shocked to listen to this response as I do not expect that a top company like Samsung will have such a poor service and will not have parts for replacement.Since then I have been raising customer complaint but again and again the same technician is assigned to this issue even after requesting a senior engineer but the technician simply closes my call and sits back. We have been a regular buyer of Samsung products but this incidence have forced us to think twice if we should go ahed with any further purchase, If the company is not bothered to look into customer's pain area how the customer can be a loyal buyer. Please find the other purchase history details attached in the mail along with the model.Please find the series of service request attached to this case Case No [protected] Case No [protected] Request for your kind intervention in this matter as we are going through immense suffering during peak summer. My Fathers details Dr P.K, Verma [protected] Look forward to a response and resolution from your end. Was this information helpful? | |||
Aug 15, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jul 12, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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+91 89 3993 9899 [Customer Care]
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we write to inform u that i have sumsung mobile a8 last 2year. 3 month ago this mobile heating problem issue so I am go to saket nagar service center given my mobile but my issue not resoled and your service center 3rd class . and i many time call to customer care but my problem not resoled so plz help us.
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd