[Resolved]  Samsung India — I am complaining about my samsung mobile sm-j730gzkwins.

Address:Samastipur, Bihar, 848101

Dear Sir,
Mere mobile ke display mein right side colour dis-colour ho gayaa hai.. jab main service centre gayaa to unhone mere phone mein Paani jaane ki baat keh kar mera phone in warranty mein repair karne ke liye manaa kar diya hai..
Ye problem 20-sep-18 ke raat 11:40 pm se aa rahi hai.. jab ye hua hai tab ek Bahut hi chhoti baal ke jaise ek red line display par aayee thi uske baad agle din subah mein ek gol black spot ban gayaa uske baad one inch tak black and pink colour ho gayaa hai display par..
Service centre wale refuse kar diye hain ki warranty mein nahi banega..
Main apne mobile ko itna safely rakhta Hu ki isme Paani jaane ka koi chance hi nahi hai sir..
Mera name- MD SARFARAZ.
CONTACT- [protected].
MODEL- SM-J730GZKWINS
S.NO- [protected].
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Oct 28, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Sep 26, 2018
Updated by Nubaid Shams
Dear Sir, abhi tak mujhe SAMSUNG ke taraf se ko response nahi mila hai..
Aur sabse badi baat to ye hai sir ki service centre waalon ne mere mobile ko bhola tak nahi tha. Only upar ke condition ko dekh karke bol diya water damage hai..
Main khud KHALSA ELECTRONICS ME kaam karta Hu. Aise Bahut saare cases hain jiska customer ko direct yahi kahaa has rahaa hai ki aapke mobile me Paani gayaa hai..
Sir, sochne ki baat ye hai ki ek-do customer se ye galti ho sakte hai ki Paani se bheeg jaye.. par Kya har customer jiske display me black spot aur colour dis-colouration hua hai usne mobile Paani me giraya ho ya mobile par kisi bhi tarah Paani Gaya ho..
Khas karke J7 PRO Me to ye wala problem aata hi hai..
Phirr kyun customers ko pareshan Kiya jaa rahaa hai..
Main abhi apne complaint ki ek copy ka image add kar rahaa Hu sir.

Sep 26, 2018
Updated by Nubaid Shams
Sir, kab hoga mera kaam?
Verified Support
Sep 27, 2018
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Sep 28, 2018
Updated by Nubaid Shams
Please call me on [protected] and [protected].
Sep 29, 2018
Updated by Nubaid Shams
Dear sir, abhi tak mera kaam nahi ho paya hai.
Aur koi response bhi nahi mil rahaa hai..
Kindly do something...
Oct 05, 2018
Updated by Nubaid Shams
Samsung ek chor company hai..
Mera mobile kharaab hone me meri koi galti nahi hone ke baad bhi mera mobile liquid damage bol karke mujhse charge manga jaa rahaa hai..
Phirr bhi Maine apna phone jaldi banwane ke liye unse offer Kiya ki 1570/- rs main de dunga aap banwaa dijiye to kahaa jata hai ki 3474/- rs lagega..
Unke J7 PRO Me liquid damage ka problem automatically aa rahaa hai..
Phirr bhi SAMSUNG wale accept nahi kar rahe hain..
Main apne ek friend (RAHUL KUMAR) Ka number share kar rahaa Hu sir uske paas bhi SAMSUNG ka J7 PRO THA Uske mobile me bhi same problem aaya tha to service centre ne ye keh kar repair karne se refuse kar diya ki aapke mobile me Paani gayaa hai..
Name- RAHUL KUMAR RAM.
CONTACT- [protected].
KINDLY DO SOMETHING FOR ME SIR..
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Sir, abhi tak kisi ne bhi mujhe contact nahi Kiya hai..
Please contact me on [protected] and [protected]

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