[Resolved] Samsung India — I am complaining about refrigerator

 
1 Review
 Devanshi Juthani on Dec 20, 2017
Respected sir
We are having samsung refrigerator since 7 years. We are having cooling problem in refrigerator and we had contacted b2x services solutions india pvt ltd and their engineers have visited to our place and they had check our fuze and they have change it. Even after we are facing the same kind of problem. The problem didn’t get solved to which we have to suffer a lot. We used to give complaints and the engineer used to visit and ask us to switch it off for couple of days and then switch it on again. Infact we had given our refrigerator to your service station but nothing has workout because the same problems keep on repeating. Even today the engineers ask to switch it off but this not the solution. Our food is getting wasted and due to this we are suffering a lot.
Kindly look into the matter and do the needful. We want final solution.

Thanks and regards,
Kamalesh juthani
[protected]
Complaint marked as Resolved Jan 21, 2018

Complaint Status


[Dec 20, 2017] Samsung India customer support has been notified about the posted complaint.
Updated by Devanshi Juthani, Dec 20, 2017
we are not happy with your services and it really brings a big trauma to my family. We want result or we need to a lawful action against you.
Verified Support
Samsung India Customer Care's response, Dec 21, 2017
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Complaint comments  Add a Comment     Updated: Share0Tweet0Share0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    43%
    Complaints
    12292
    Pending
    846
    Resolved
    5068
    phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    location
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    Samsung India - I am complaining about refrigerator