Samsung India — I am complaining about the refrigerator purchased

Address:

Chennai, 600122

I purchased samsung fridge (Rt 34 m3954r7) on december 31, 2018 (Copy of the bill enclosed herewith) from shahs, chennai. Within seven months we encountered a problem and made a complaint on (27 july 2018) with the reference number [protected]. The same was serviced by your technical people. Again second time we faced similar problem and made a complaint on (3 october 2018) with the reference number [protected] and also asked them to replace the fridge because within two months the same problem cropped up. However your company’s customer service people informed that it is not possible and only a small correction is required.

For the third time again the fridge started giving problems and the same was complained (23 feb 2019) reference number [protected] and again contacted your office with the reference number ([protected]) dated 28 feb 2019. However your service people are reluctant to attend to the problem and not giving any solution.

Please note that i purchased this fridge for its brand value and customer services. However to our dismay both the things failed and we are facing inconvenience and hardship and is causing mental agony to us.

I request you to attend to this problem on top priority either by replacing the fridge or by rectifying the defect and ensuring that the problem does not arise in near future. If this request is not considered, i will be constrained to approach consumer court to find suitable remedy.