[Resolved]  Samsung India — I am complaining about the warranty of my samsung u flex earphone

Address:

Morya Dental Clinic, flat no 1, Near old brijwashi hotel, Nava, Thane, Maharashtra, 401501

I have brought samsung u flex bluetooth on 26/12/18
Now its one earpiece showing sound problem
Then I visited nearest samsung customer centre on 29/04/19

Details - [protected]
smart mobile store
Boisar 401501
I have only box and not the other accessories like data cable and earbuds.
At customer care centre they strictly demand for empty box and other accessories for resolving warranty issue.
But I have no idea about to keep empty box and other accessories till 6 months.
No one told me before and not even samsung warranty policies told me that at the time of purchase.
I have submitted Ivory white samsung UFlex bluetooth.
Local customer centre generated Invoice on 6/4/19 after one week.
And on 13/4/19 they called me for replacement and collection.
when I reached at centre they told me that Ivory white is not available so company send Blue coloured U flex.
And you are unable to submit other accessories so you not deserve other accessories other than bluetooth.
I have told them do it in writing.
They clearly refuses it.
Then I have callled customer care no and from last 4 days I am calling but not get satisfactory answer from anywhere.
My quaries-
1) According to warranty policies, where mentioned that for warranty purpose you have to keep empty box and other accessories till warranty period.
2) When I purchase Ivory White Samsung UFlex then why should I receive blue one.
3) If company is not able to give my original product then why not initiated for refund.
I have called N no of times to Samsung customer care
But not get satisfactory solution.
please resolve my issue.