[Resolved] Samsung India — I lost my phone

Girish leo

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560038

I lost my Samsung S8 +pulse Gold color 64 GB i brought in indranagara Global phones #09, CMH road INDIRANAGAR BANGALORE 56

Date : 24/07/2017
Serial no of invoice SI/1128
State : Karnataka
State code : Ka

SAMSUNG MOBILE : G955FZDD GALAXY S8+ 64 GB GOLD
IMI NO :[protected]

Please i like that mobile and i taken i want my phone back i Did not done insurance please help i am normal person do me faver My name is Girish s mobile no: [protected]
Emile : [protected]@gmail.com

From months i didt get any information not supporting Samsung company also

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Feb 19, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2018

Samsung India Customer Care's response Dear Sir,
Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “FindMyMobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)