[Resolved] Samsung India — I need warranty for my mobile
I had given my Samsung Mobile (J8) to Nungambakkam Service Center on 05/01/2019 My Bill No is [protected]. Then i check online status on 09/01/2019, Its shows my mobile repair has been completed and kindly get your mobile from required service center and also i got a call from customer care they also told me to get my mobile from service center. Then i went to Nungabakkam service center, but they are saying my mobile will not cover on warranty. Till now i didnt get back my mobile. Then I filed a complaint against that Nungambakkam service center in their Samsung customer care, but they are also saying my mobile will not be repair under warranty. I bought this mobile on 12/08/2018. My mobile was repaired on 21/12/2018. I really don’t understand how the Touch will be failure within 4 months? I am true to my heart, that I didn’t drop my mobile in water or any other liquid substances. If I dropped my mobile in water means I will not come here and complaint about their company. They issued defect mobile to me and now they are framing me as a faulty person. More over they ask 10000 rupees to repair my mobile. My mobile cost is 18990 rupees. How can I give 10000 rupees to repair my defect mobile? It’s embarrassing to me. I feel too sad about this Incident. Samsung customer service center is a fraud center. Always they are saying water is lagging in the mobile. Not only to me, they are saying same dialogue to all the customer who all are visiting to the service center. So i kindly request you to repair my mobile under warranty. With this complaint I had attached my bill copy and online status for your reference.
Complaint marked as Resolved Mar 3, 2019
[Jan 31, 2019] Samsung India customer support has been notified about the posted complaint.
Verified SupportSamsung India Customer Care's response Jan 31, 2019 Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Samsung India Electronics Pvt Ltd
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