[Resolved]  Samsung India — improper ac installation

Address:Kolkata, West Bengal, 700003

Ac model number : ar18nv3hfwknna.
Order number :09022/1819/04023

The above mentioned ac was installed by company rep sudip paul. The attitude was very rough and not friendly at all.
He made no extra effort to fit the brackets and other stuffs, charged me for everything, when i asked to do the wrapping for the open section of the outlet pipe, he was very adamant and arrogant and denied to fit so.
When i agreed to make payments and all the payments are made, then why he denied his service?
I will like to have an answer for the same.
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Dec 20, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Nov 19, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

The Samsung microwave model CE10MDFBP/XML required change of PCB. Engineer visited on 23/09/2018. However, still not changed despite numerous complaints and requests.
Samsung India Customer Care's response, Nov 21, 2018
Verified Support
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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