[Resolved]  Samsung India — Issue with Samsung Galaxy on8 (White 16GB):

Address:

6000015

Hi,

I have purchased Samsung Galaxy On8 Handset on 20/10/16. After 18 th day of purchase I am facing RESET DEVICE ISSUE populating on my device. I have taken my device to the Samsung service center and they have told that issue with software so once reset the device everything will be okay. After their service I used my mobile 12 – 14 days and again had the same issue. (For emergency purpose I had to restart my device to use normally but it’s not the solution). There is no improvement with their service and I never faced such a worst service ever. Because all they do is software update only. They cannot even identify the Issue and no technicians explain about why it’s causing.

When I request to the customer service that issues is not rectified they suggest me to reach out another service center. If I have to look for the service center In order to get better solution then I have to keep on moving till the warranty period. After that they don’t care about it. And where in service center the first two complaints were not register in a job sheet instead they ask to sing in a document. I have clearly told them that my handset has the repeated issue.

Whenever go for the complaint I have to explain the whole story to them and they simply proceed with the mobile updates. It seems to not considering the customer words and thoughts. If I ask what causing with my mobile they don’t have answer, then why should I come for service rather throw out this
handset. After 2 rd service on Jan 3 rd they told me we are not seeing any issue and I show them issue again. After that they had the same software updates and give back to me. Feb 2 I had same issue with noisy voice while watching videos in locally. They told service center we can only do service we don’t have option for replacement mobile. I had several calls to customer care and higher officers they told that next time issue will not be and they give back my mobile on Feb 8th. Again 4 th time on Feb 18 I had same issue now a day’s noisy sounds coming when issue populating. Now they are telling sir, please don’t install any app for two days and we will look into that. They have no clue why it’s causing and I don’t want to continue using Samsung products. I need money back either need a replacement mobile.

If actions are not taken for these issues I would prefer consumer court to take care of this case. And I would write review throughout social media about why issue is not rectified. I don’t understand why such a long time period required for these issues.

This Four months I had several calls to the customer executive officers and higher officers though I find 0% of solution for this issue. I prefer replacement Mobile not adding someone for service. And I don’t want to do that.

Mobile Details:

Handsets: SAMSUNG Galaxy On8 (White, 16 GB)

[IMEI/Serial No]: [protected], [protected]

Order ID: OD[protected]

Order Date:[protected]

Invoice Date:[protected]

Online Retailer: Flipkart, Shreyash Retail Private limited.

Complaint Details:

Complaint Number/ Reference Number: [protected], [protected] 37111111, [protected],

[protected].

Complaint dates: Nov, December 18, Jan 3, Feb 3 and Feb 18.