[Resolved] Samsung India — issue with the phone!

Lobo_thejas

from Bengaluru, Karnataka

Address:

Kumarswamy Layout, #2679, 6th Main Road, 560078

I have raised a complaint earlier as well and have been given with the temporary solution on my concern. Now the issue arises again and I'm regretting my choice of trusting Samsung.

I'm facing the issue of screen burn since the time I brought my device. Have changed the screen close to 4 times so far and yet the issue is still there. I need a permanent solution to around this issue. I'm sick of Samsung help on this.

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Jul 16, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Jun 06, 2019

Updated by Lobo_thejas Mr.Umang from Samsung was coordinating with me on the issue and rectified the issue by charging some amount and helped me in replacing the screen. Also, there was a promise given to me that the issue won't repeat. Here it is the issue came back like karma and I need a permanent solution around this.

Jun 10, 2019

Updated by Lobo_thejas Any Update on this?

Verified Support

Jun 12, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Jun 12, 2019

Updated by Lobo_thejas Phone: [protected]
Email: [protected]@gmail.com

Verified Support

Jun 13, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd